The Agile ITIL Service Desk is an alternative version of the Agile Service Desk Suite. It includes all of the elements of the standard suite, integrated with ITIL terminology and preconfigured to include processes for Service Requests, Incidents, Problems, Change Requests, Configuration Items, Purchase Requests, and more.
Simply start with our out-of-the-box, best practice solution, which provides the full ITIL framework. Use what makes sense for your business, and turn off the elements that are not yet needed. Our adaptive technology makes it easy to customize the system to match the precise needs and preferences of your business, using just a browser – no coding required.