08/15/18 @ 6:21 pm | News
The Freedom of Information Act (FOIA) requires federal agencies to provide access to documents. As a result, the U.S. Department of Housing and Urban Development (HUD) had amassed an enormous amount of paper documents to meet these requirements.
Many divisions within HUD are quickly running out of physical space to store the documents. More importantly, finding information was challenging and time-consuming. Under the existing process, HUD divisions did not have an easy way to share and collaborate on documents with other agencies.
It was clear that HUD needed to digitize their paper documents and implement a document management (DM) system for managing, storing and collaborating on documents. The system needed to support HUD’s telecommuting policy and allow employees to securely access the information anytime, anywhere. The organization also hoped that a DM system would help drive efficiencies throughout the organization by automating business processes and providing a central location for managing case files.